Terms and Conditions
M/s. Arabian Explorer Tourism LLC. License No.23316 with Business address at S.I.T Tower Office 2013, 20th Floor, Dubai Silicon Oasis, PO Box: 29961, Dubai,
UAE provides Hotel Bookings and other travel products either itself or through its suppliers, hereinafter referred to “The Company”.
The company has a web based booking engine that offers the facility to the client to book hotels and other travel products.
TERMS AND CONDITIONS
1. All rates are Net-Total, non-commissionable and include all applicable taxes and mark-ups
2. Unless specifically stated otherwise, hotel rates are per room per night and based on single, double, triple and quad occupancy as is applicable.
3. In general, single rooms contain one bed, double rooms contain one or two beds and triple/quad rooms contain two beds. Rollways are usually available at
a small fee payable to the hotel.
4. Rates do not include non-essentials and/or personal charges unless expressly and specifically included by the company. Such non-essentials and/or
personal charges include but are not limited to transfers, personal services, gratuities, and food and beverages.
Payment and Remittance Procedures
Invoices will be issued on confirmation of the reservation. The payment shall be done in the currency mentioned in the invoice which is either USD or AED.
For all the confirmed reservations the payment is due prior to the arrival or cancellation policy with the concerned suppliers whichever comes first.
In case of non receipt of timely payment, the company reserves the right to cancel the reservation as per the release period of the concerned suppliers
to avoid payment of any cancellation or no show charges for the relevant reservation.
The payment can be made through the payment gateway facility available in the website or by telegraphic transfer to the following account details:
Account Name: Arabian Explorer Tourism LLC
Bank Name: Emirates NBD
Branch Name: Karama Branch
Branch Code: 1228
Account No: 1014974334001 AED
Swift Code: EBILAEAD
Cancellation/ Changes/No-Show Policy
1. If cancellation is received after the application of the visa; the visa fee and a handling fee will be applicable and the respective cancellation fees
of the suppliers (i.e. hotels, golf course… etc.)
2. No-show: In case of no-shows, Arabian Explorers will charge the full package fee, the arrival transfer (if requested), as well as the visa costs (if requested),
the handling fees and the respective cancellation fees of the suppliers (i.e. hotels, golf course… etc).
3. Children: Above conditions apply for adults as well as for children, 12 years of age.
For children under the age of 12 years are as follows:
• Visa - will be charged if travelling on a separate passport.
• Transfers - one child free of charge. If two children are travelling they will be charged at 50% of the applicable adult rates per child.
• Handling fees will be charged at 50%
4. All cancellations received will be provided with a cancellation number by the online system or by our reservations department.
Requests for refunds (subject to approval) will not be honored without said cancellation number or proof of receipt of cancellation notice.
5. The company must receive request(s) for cancellation of hotel booking and other products as per our booking condition.
All cancellation policies are subject to change and the terms and conditions of individual hotels or other suppliers may change any time.
6. Cancellation policies are clearly displayed on screen prior to booking.
7. Cancellations and/or changes requested by the Client shall be authorized solely by the company and may be subject to change
as per the discretion of the supplier.
8. Cancellations which occur due to unavoidable circumstances such as acts of war, natural disaster, government intervention, or strikes
or as a result of any other causes beyond the company’s control will be without penalty or liability to either Party.
1. Refund for a cancelled booking or a no show is subject to the condition specified under “Cancellation/ Changes/No-Show Policy”.
2. Any refund of any transaction’s amount against any purchase through this website would be refunded on the same / original mode of payment.
Terms & Conditions |
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Arabian Explorers Destination Management Company, Dubai
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